ERROR IN PROCESSING PAY SUPER

Hi Suepooh61, 

Good spot on the date mix‑up!

You can’t clear that extra reversal from the bank rec screen itself; you’ll need to remove/fix the actual transaction:

• Go to Banking > Transaction Journal > Disbursements, filter by the bank account and date, and open the duplicate Pay Super reversal.
• If you can, go Edit > Delete Pay Superannuation to drop it off the bank rec.
• If Delete is greyed out or it won’t open (locked/old period or it looks “stuck”), that’s when it likely needs MYOB to clear a stranded line in the background, so we’d get you in touch with support to fix that one.

For next time, here’s the full guide on reversing and redoing Pay Super in AccountRight:
Reversing superannuation payments

Regards,

Genreve 

Thanks for your reply

I will have to escalate to support