error message when creating super payment

Question

Hi, I have just set up pay super from MYOB. I am the administrator with full access. I have received & entered the bank verification code and MYOB says that Im all set to make super payments HOWEVER...getting this message

"Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is."

I have cleared my cache, checked the super fund info, I checked my details as administrator...all look correct.

PLEASE HELP! :)

shella_a · Answer

Hi anastasiaw,
&nbsp;
The error message "Your login to Pay Super may have timed out….” shows that the issue is related to your access level in Pay Super. Since you’re already listed as pay super administrator, I recommend&nbsp;clearing your browser cache&nbsp;then trying again or you can have someone that has same access as administrator/authoriser to process the payment.
&nbsp;
If you're still experiencing the error, just reach out to our team directly via our virtual assistant&nbsp;MOCA&nbsp;or by submitting a support case via&nbsp;MyAccount.
&nbsp;
&nbsp;
Regards,
Shella

anastasiaw · Answer

thanks Shella, I have already cleared the cache and unfortunately I am the only administrator. Any further suggestions would be gratefully received

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error message when creating super payment

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