ETP amounts not showing in STP report

thank you for that, it is lovely to see that members have to solve these problems themselves even though we pay ridiculous fees for a service and MYOB is too busy to help

Hi FrancescoB

The usual reason these pay items might not appear is if the ATO reporting category used for ETP Taxable and ETP Tax amounts isn't set correctly. Double-check that these are aligned properly in MYOB. If you've recently changed the ATO reporting category, it's essential to send an update and then check the payroll reports again. You can also check the link here for more info. Hope this helps get things sorted! Let me know if there's anything else you need assistance with.

Best regards,

Doreen

Hi Doreen,

Thanks for your help. I was hoping that would be the solution but I think I have set up the categories correctly, as per MYOB guides about ETPs. I have attached the screenshots in case I am missing something. I have sent many updates, but still nothing. I have also tried to erase them from the employee's pay history, then send an update, then put them back there and re-send another update but nothing.

Thanks

i am also having a problem with this issue?

I am having the same issue 

I am also facing the same issue as you, FrancescoB and have sent a separate post with no resolution. 

I also have this issue, done a $0 pay for all employees, done an updated event. STP ATO reporting is correct. And when i paid the ETP it was accepted in STP but i noticed that event report only has the tax component in it not the actual ETP. Cannot figure out the issue.

Attached is what my accountant done to fix my issue. I had the wrong tax category. Not sure if this is the exact same problems you are all having but it fixed mine and now i match with the STP verification report.

Thanks for that, and for all others that commented.

It helped a bit but I haven't solved the problem. Unfortunately my case is a bit different - this termination payment happened before we moved to MYOB, so I cannot reverse/re-do any pay because there is no pay to reverse.

I have tried again with a new pay putting zero amount, but before doing that, I changed the ETP Tax to $1, then changed the ETP Benefit type to O, then put back $0 into ETP Tax value. I submitted - what it did is, I  could see the ETP amounts coming up in the STP report for the employee, but the issue is that they come up as zero amounts

I submitted a ticket to MYOB support yesterday, hopefully they will get back to me soon. The fact is that we also had to process our first pay run for FY25, which means all the pay history for FY24 in the employee's card have gone - which is something that is also frustrating. I am not sure why they disappear. Ideally, we should be able to see these amounts in the employees' card for current and previous FYs

If no solution, I guess I will have no choice but to submit a pay run with correct ETP amounts, and then do a journal entry to remove them from my GL. But it will still make my Payroll Summary not agree to STP YTD report. So frustrating!