ETP Process - what is the correct way to do it

When checking all reports to make sure they balance I have noticed that the Payroll activity summary Gross Payments did not balance to the EOFY Finalisation screen.

I then printed the YTD verification report which shows the amount I am out has to do with the ETP.

I rang support and they talked through the process so I could process it again using EPT Salary not Hourly which I did and it is no different. Do I have to do anything else please help I don't know what else to do and it takes so long to get to the support team.