Forum Discussion

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
3 years ago

Exporting to Excel "Greyed" out

Hi all, im hoping someone has had the same thing happen and its an easy fix. 

 

What does it mean when the Excel button is "Greyed" out (not accessible) when trying to export a report from MYOB reports? 

 

Thank you 

 

1 Reply

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    3 years ago

    Hello MichaelaJohnson 

     

    Generally, this happens when the connection between AccountRight and Excel has been damaged or lost. This should be easily resolved by reinstalling AccountRight.

    I would also suggest when going to install AccountRight that you right-click on the installer and choose to run as administrator.

    Please let me know how you go.

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