I had submitted EOFY finalisaton on Friday - I had run all reports everything matches however I have noticed today after an Employee has advised me that his income statement is showing more than double his YTD gross income ? I have gone in and checked and all employees have the same issues I am unsure as to why, I have since reverted the finalisaton and am waiting on hearing back from MYOB support with no luck
Hi Louise2
Not sure how long it will take to hear from a moderator.
Last week MYOB noticed strange figures being reported to the ATO (double and triple) - they shut down the MYOB Payroll Reporting Centre while they investigated and fixed the issue. The solution offered by moderators to affected employers was to lodge an Update Event for 30 June 2023 - this will re-send the correct figures to the ATO, replacing what has been sent earlier. Don't forget to finalise.
Regards
Gavin
thank you Gavin.
How do remove finalisation i can see the tick box but cant undo the amount in the Gross income box
I have finalised the remove a finalisation - but when i go back into EOFY finalisaton tab the gross amounts are still showing ?
i have also selected update event and still hasnt changed the YTD Gross amount still shows triple what it was but now it appears i have sent update twice - am I missing something ?
Hi Louise2
Thank you for your post and welcome to the Community Forum.
Thank you for flagging this to us. In this matter, if your YTD Gross shows double or triple, our best recommendation for this is to have update event for June 2023. This is to correct the figures to the ATO, and then finalize. You need to lodge an update event to be able to change the Gross amount.
If you need further assistance with this, please feel free to post again. We’re happy to assist you further.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Best Regards,
Cel
