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Greg-N-SMITH's avatar
Greg-N-SMITH
Contributing Cover User
3 years ago

Get ready for STP Phase 2 - You don't have permissions to access this page

Hi When I click on - Get started - in - Get ready for STP Phase 2 - You don't have permission to access this page  If you need to access this page please contact your administrator - and - Read only - So I go and check - Setup - User Access - Manage Users- Click on ME with Active Tick - Administrator Role is Ticked - I am an Administrator - HELP !!!

  • Hi Greg-N-SMITH

     

    Thanks for your post. So I can take a look into this for you can you please provide a screenshot of the error message you get along with the window you're in. 

    • Greg-N-SMITH's avatar
      Greg-N-SMITH
      Contributing Cover User

      Hi When I click on - Payroll - Payroll Reporting - (Get ready for STP Phase 2) Get started - (Preparing for STP Phase 2) Go to browser - (Preparing for Single Touch Payroll Phase 2) Check my payroll information - You don't have permission to access this page  If you need to access this page please contact your administrator -
      At - https://app.myob.com/#/au/f96a62ad-475f-45b1-9f4b-b258f083cd57/permissionDenied - as attached and - Read only - So I go and check - Setup - User Access - Manage Users- Click on ME with Active Tick - Administrator Role is Ticked - I am an Administrator as shown in the attached - As an Administrator why can't I access Get ready for STP Phase 2 ? HELP !!!

      • Melisa_D's avatar
        Melisa_D
        Former Staff

        Hi Greg-N-SMITH

         

        Can you please send me a private message with the below details so I can take a look into this for you:

        • Serial number 
        • Your full name and email address 
        • File name
    • Narelle2014's avatar
      Narelle2014
      Contributing Cover User

      Hi,

       

      I'm logged in asa the administrator but I still get this message?

       

      What do I do?

       

      Thanks

      Annette

    • Narelle2014's avatar
      Narelle2014
      Contributing Cover User

      Hi,

       

      Trying to log onto STP phasae 2 I get the no permissioon error as per attached screen shot but Im logged in as the administrator.

       

      What can I do.

       

      Thanks Annette

      • Melisa_D's avatar
        Melisa_D
        Former Staff

        Hi Narelle2014

         

        Can you please send me a private message with the below details so I can take a look into this for you:

        • Serial number 
        • Your full name and email address 
        • File name