Gross Payment not Reporting to ATP

I am having the same-issue. I have confirmed setup is correct for my pay item and have lodged numerous Event Updates.

I have gone through the payruns and checked that the gross payments in the Payroll Summary Report (for each payrun) match to the STP Report Status Gross payments filed. However, when I view the MYOB YTD report, the gross payment does not include the particular pay item.  I have cross checked this under the ATO STP reporting page. The gross payments recorded on the ATO are correct, however, in MYOB, the YTD report is missing the particular pay item.

I'm assuming this is an MYOB issue?

I am having the same problem.  I assume it is a MYOB issue too.  We need it fixed now.  I messaged MYOB earlier in the week and have had no reply as yet.

I've realised the same thing, Julia. Must cancel the Reporting Category out, which is unhelpful! 

Hi Julia,

I got the same issue. How did you resolve this please? remove the exempt from PAYG withholding for pay item ie. Gross payment? I am queueing the line for MYOB customer service, not sure how long it gona take. Thanks 

Hi Liz, 

Check the setup for the pay items. My issue was a particular pay item was not being added in as Gross Payments in the STP report. Go to the settings of that pay item and if it's marked as 'exempt from PAYG Withholding', untick it. Then send an updated event and it should balance. Hope this helps.

problem solved. it is remove the exempt from PAYG withholding for pay item and send update event again. it will resolve the issue. thanks for the hint.