Hours appear to be auto populating in staff's standard pay after a system upgrade

Question

There was an update on MYOB Account Right between our last pay run (on 13 March 2022) and this pay run (27 March 2022).

The pay run on the 13th March showed zero hours in staff's standard pays, which is correct.

Today, the pay run had auto populated all staff's fortnightly hours from their 'payroll details' 'wages' area. This threw the whole pay run off kilter as timesheet hours added to those existing hours which had unkowingly, to me, auto populated.

Is this a system fault?

regards,

Mel

sam_r · Answer

Hi&nbsp;Melinda24,
&nbsp;
Thank you for your post.
&nbsp;
I have not seen any other reports on this so far with the latest update, however, it could very likely be a system error if this is the only thing that you can recall occurring during this time - I do apologise if that is the case, and thank you for bringing this to our attention, I will advise our teams of this.&nbsp;
&nbsp;
To correct this you will need to zero out the affected employee's standard pay.
&nbsp;
If you have any further queries on this, please do let me know.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Hours appear to be auto populating in staff's standard pay after a system upgrade

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