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JoPb's avatar
JoPb
Experienced Cover User
3 years ago

MYOB Team App for new Google Phone

I have a new staff member who has a brand new google phone and when they attempt to download  the MYOB TEAM app it comes up with "This app isn't available for your device because it was made for an older version of Android

 

Can anyone assist with a solution, is there a new version of the MYOBTEAM app?  Thanks in advance.

 

Jo

9 Replies

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  • P3D's avatar
    P3D
    3 years ago

    Unfortunately this did not work for me. The store took longer to load (as expected) but the app is still showing the same error.

  • JoPb's avatar
    JoPb
    Experienced Cover User
    3 years ago

    Hi Guys,

     

    I have just had notification re the Google Phone app problem from my employee and it is finally working for them - so please get your employees check theirs again to see if its working for them.

     

    Have a great day and thanks MYOB

  • Having the same issue for employees and managers.

     

    Hoping for a quick response to this.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 years ago

    Hi JoPb 

     

    Thank you for the post. To fix this issue, you need to clear the cache and data for Google Play Store, Google Play Services, and Download Manager. You also need to make sure that your Android version is updated. 

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • JoPb's avatar
    JoPb
    Experienced Cover User
    3 years ago

    Hi Isaiah,

     

    Thank you for your recommendation, my employee did all of the above, it is still stating this app isn't available for your device because it was made for an older version of Android, so no luck unfortunately.

    There is an MYOB Advanced Team, is this app for staff or employers?

    Thanks in advance.

    Jo

  • P3D's avatar
    P3D
    3 years ago

    Hello, any update on this issue? Still a problem for us.

  • JoPb's avatar
    JoPb
    Experienced Cover User
    3 years ago

    For my employee it appears to be, they are able to download and use the app :-)