Negative Super not shown in Pay Liabilites

Hi Sue1234,

Even if you reverse a transaction in the Manage Payments window, it will not show as a negative amount in the Pay Liabilities screen. You will need to identify the transaction and process it accordingly in the Pay Liabilities screen. 

I hope this helps!

Regards,
Earl

Thanks for your reply, Earl.

No we didn't reverse Manage Payments.

The payslip was reversed due to fixing the pay runs.

So we need to match the negative Super to the initial payslip so they contra off.

But we are not able to do it as it doesn't have that negative Super inside Pay Liabilities - Super.

However, the negatives appeared when we click Pay Super.

How do we match it if it's not appearing inside Pay Liabilities as I think negatives are not allowed in Pay Super?

Hi there Sue1234,

Since the transaction isn't appearing in Pay Liabilities and you're concerned about negative amounts in Pay Super, you can disregard the negative amount or process it along with a positive amount to make it nil. If you need further assistance with this, make sure to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA or by submitting a support case via MyAccount.

Best regards,

Doreen

Thanks Doreen, do you mean I can include the negatives when I click " Pay Super" as long as it arrived at the correct net effect? Because I thought it will reject any negatives.

Say -100 , then +100 , it was suppose to net off and that I can tick them both when generating " Pay Super" so the net effect is the staff won't be paid any Super?

Is this correct?

Hi Sue1234,

Yes, the negative amounts should cancel out the positive amounts from this window. You can process them in batches. Let us know if you need any more help.

Thanks,
Genreve

Thanks so much:)

Hi Sue1234,

You're welcome. Feel free to start a new post if you have further queries and one of us will be happy to help!

Regards,
Earl

Hello Genreve,

There;s another MYOB Support Team said otherwise, he said Pay Super does not accept negatives and that it will not offset if I tick -250 and +250.

Can you I pm you and show you the screenshot?

Hi Sue1234,

You can definitely send us a screenshot of the issue. However, since your problem seems a bit complex and might need further look, it would be best to contact our support team directly. You can call them or use one of the various support options available here.

Additionally, I found this thread that might be similar to your query about handling super payments.

Cheers,

Princess

Thanks but the thread you provided was on issue where the negatives appeared in "Pay Liabilities", it's not for our case, there was no negatives in "Pay Liabilities" but the negatives appeared in "Pay Super" which is the bigger issue as we pay our Supers using Pay Super.

The Support Team replied with a different answer than here which I find it weird as your Team doesn't have the same replies.

Yes, I will send the screenshot so you can better understand this. I will pm you.

Thank you.