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North's avatar
North
Trusted Cover User
4 years ago
Solved

NEW PAYROLL YEAR ERROR serial number .... 5360

We are having problem with the new payroll year. Error message attached.

We run a payroll for two separate companies only one is experiencing this issue.

Assistance is required as I don't know if we have a subscription with free space.

 

  • Tracey_H's avatar
    Tracey_H
    4 years ago

    North 

     

    Hi Catherine

     

    I'm glad to hear that worked for you. Back up the online file and then follow the instructions under To restore a back up locally in this help article: Restore your company file

     

    As all server setups are different you'll need to speak to your IT people about putting your file on your server.

     

    Please post again if you need help in the future.

4 Replies

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  • North's avatar
    North
    Trusted Cover User
    4 years ago

    Thanks will let you know if we need further assistance.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    North 

     

    Hi Catherine

     

    I'm glad to hear that worked for you. Back up the online file and then follow the instructions under To restore a back up locally in this help article: Restore your company file

     

    As all server setups are different you'll need to speak to your IT people about putting your file on your server.

     

    Please post again if you need help in the future.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi North 

     

    I've had a look at your account and you can put that problem file online. This post has full instructions to guide you through that process: Put your company file online

     

    Please let me know if you need further help with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • North's avatar
    North
    Trusted Cover User
    4 years ago

    Thank you that worked for today's pay run.

    My Director requires answers to the following:

    1.  How do we get the file back off line?

    2. We require our data on our server

    The internet in our area is not overly reliable and we do want to be in a position where we cannot access our data.

     

    Thanks for your assistance

    Catherine

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