Pay Run showing as 0 on STP reporting centre

My issues are similar. I'm processing a pay run for the new financial year and when I record and send to ATO MYOB shows all zeros for totals paid. There is nothing recorded in MYOB and nothing sent to ATO and no payslips to email. I processed a pay yesterday in another company file without issue.

Hi kerry17,

When the pay date on your bonus is before the date you processed the pay run, it's being treated as an update event, which usually means it gets sent off to the ATO as a zero in the STP report. This can get a bit tricky and you need it sorted for EOFY. It'd be helpful to grab a few screenshots of each reporting showing the figures and pop them through to our team on Live Chat via our virtual assistant, MOCA. The more info you can share, the easier it'll be for us to match things up and get this sorted.

Cheers,

Doreen

Hi @SueHancock55, 

That pay run showing up as all zeros even the payslips is definitely a weird one. Best thing to do is give us a shout so we can dig into it for you. You can pop in a support ticket through MyAccount, or if you want to have a chat straight away, just jump on with our virtual assistant MOCA.

Regards,
Genreve

Morning,

I have had the same problem, we have some people on weekly and some on monthly pays.

I did the pays yesterday, the runs show up in the software and on the web page (payroll/payruns) but the STP reporting shows 0. 

I was definitely connected to the web, entered my name as per usual but it didn't ask if new or updated pay run.

This is a new laptop and the first time running pays on it.

Is there a setting or something I havent clicked on?

Cheers

Mick

Hi Kelbel6,

If you run a pay with an old date, the system reads it as an update event and just sends a zero off to the ATO in the STP report. Nothing to stress about, your YTD figures will still be spot on. If you want to double-check, just have a look at your YTD verification, payroll activity, and register reports. They should all match up.

Cheers,

Shella

Hi Sheila,

Thanks for the answers, normally I get asked if its new or an update.

Ands its not reporting through to the ATO.

So instead of the STP autofill for the activity statement, I have $0.

Cheers

Mick

Hi Kelbel6,

If STP isn’t auto filling and you’re seeing $0 on the activity statement, you can just pop in the correct figures manually in BAS. Just make sure your payroll reports are spot on. As long as those numbers line up, you’re all good!

Cheers,

Shella

Hi Shella_A​ ,

Yeah that is what I have done.

Cheers

Mick