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Betty3's avatar
Betty3
2 years ago

Pay Super problem in AccountRight

Hi, I’m having a problem with my regular quarterly Pay Super payment in Accountright. It appeared to go through normally and funds were removed from our bank account and transferred correctly to employees Super funds,  but strangely the payment is not showing in the Manage Payments window after 2 months. Therefore it is not in the bank feed, so I can’t reconcile the bank account.

Has anyone seen a problem like this and any ideas on how to solve it?

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1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Betty3 ,

    Thanks for your post, and welcome to the Community Forum!

    My apologies for the late response.  can see in your account that this issue has already been escalated to the team under case 01771591. If you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.

    Regards,
    Earl

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