Forum Discussion

MScott's avatar
MScott
Experienced Cover User
12 months ago

Paying Superannuation Issue

I am having an issue paying one of my employee's super. A message comes up that the super details for the employee are invalid. I have checked the details and they are correct.

Any ideas on how to fix this. the message did give me a phone number to ring which i have tried but get a message that the number is unavailable. I can not find another phone number to actually contact MYOB.

Any help is appreciated

Marilyn Scott  

5 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 months ago

    Hi MScott ,

    I understand that this can be challenging. If the employee details are incorrect, it could be due to an incorrect member ID number or a missing email address. I recommend double-checking these details.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

  • Rocstar's avatar
    Rocstar
    MYOB Staff
    11 months ago

    Hi MScott
    What fund is this occurring on? I can have a look and see why its returning that. 
    Thanks ROC

  • MScott's avatar
    MScott
    Experienced Cover User
    11 months ago

    The Super Fund is Panorama Super

     

  • Rocstar's avatar
    Rocstar
    MYOB Staff
    11 months ago

    I can see that one of the funds is inactive and one is active. 

    The first number is the USI and the second is the ABN. 

    PANORAMA SUPER9019441036501190194410365

    Active


    PANORAMA SUPER3982754299100239827542991

    Inactive



    This may help - https://www.bt.com.au/panorama-sft-hub.html

  • MScott's avatar
    MScott
    Experienced Cover User
    11 months ago

    Yes it is the active one that I am trying to use

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