Paying Superannuation Issue

Question

I am having an issue paying one of my employee's super. A message comes up that the super details for the employee are invalid. I have checked the details and they are correct.

Any ideas on how to fix this. the message did give me a phone number to ring which i have tried but get a message that the number is unavailable. I can not find another phone number to actually contact MYOB.

Any help is appreciated

Marilyn Scott

earl_hd · Answer

Hi MScott ,
I understand that this can be challenging. If the employee details are incorrect, it could be due to an incorrect member ID number or a missing email address. I recommend double-checking these details.Feel free to post again, we're happy to help!Regards,Earl

roc_myob · Answer

Hi MScottWhat fund is this occurring on? I can have a look and see why its returning that.&nbsp;Thanks ROC

mscott · Answer

The Super Fund is Panorama Super&nbsp;

roc_myob · Answer

I can see that one of the funds is inactive and one is active.

The first number is the USI and the second is the ABN.

PANORAMA SUPER

90194410365011

90194410365

Active

PANORAMA SUPER

39827542991002

39827542991

Inactive

This may help - https://www.bt.com.au/panorama-sft-hub.html

mscott · Answer

Yes it is the active one that I am trying to use

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Paying Superannuation Issue

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