Payroll - STP Reporting

Hi, Sam_P

Thanks for your post.

Please confirm if you are seeing the nil amount under the STP reports window. If yes, this happens when an update event has been sent. This is also to make sure that the ATO will receive the most up-to-date figures for your employees. To check if the figures are correct, you may check the Payroll Activity and Payroll Register Summary reports. To do this, go to Reports > Click the Payroll tab > Run Activity Summary and Register Summary. Please refer to the screenshot below.

Please let us know if you require any further assistance with your concern.

Best regards,

Doreen

Hi, Sam_P 

We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Best regards,

Doreen

Hi Doreen

Thank you for following up.

The amount on the STP report is nil; the amount should not be nil as a payroll run was reported for that period.  Please can you assist in finding out why it would have been reported as Nil.

Thanks

Hi, Sam_P

Thanks for your response.

The reasons why a nil amount is showing on the STP report window are:

• you send an update event.
• The pay run recorded is already past the date.

In your case, we would highly recommend checking if the figures are correct. You may check the Payroll Activity and Payroll Register Summary reports. To do this, go to Reports > Click the Payroll tab > Run Activity Summary and Register Summary. Please refer to the screenshot below.

Once you've checked the reports and the figures are correct, you may disregard the nil amount shown on the STP report.

Please let us know if further assistance is needed.

Best regards,

Doreen

Hi, Sam_P

We hope this message finds you well. We have been awaiting additional updates from your end regarding the assistance request. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us.

Best regards,

Doreen

Hi, Sam_P

We have been awaiting additional updates from your end regarding the assistance request. As we haven't received any recent updates, we will be closing the case now. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

Best regards,

Doreen