Forum Discussion

MYOB4Apple's avatar
MYOB4Apple
Experienced User
4 years ago

Payroll crash error

Whilst doing payroll I got a bunch of errors in my browser, but proceeded.

It then gave me issues so I saved and went back into the payroll before proceeding.

 

After I sent the payroll which was checked OK, i found the payroll included a number of former staff I didnt select to pay!

 

I have muianlly paid only our actual staff, but how do I reverse the pays and reverse the STP pay event for people that dont evern work here!

3 Replies

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  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi MYOB4Apple,

     

    Thank you for your post. 

     

    Please use the below help article to guide you through this process:

     

    Please reach out if you require further assistance - happy to help!

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

  • MYOB4Apple's avatar
    MYOB4Apple
    Experienced User
    4 years ago

    How does one reverse the PAy and STP evetn via the online system? This instruction seems to only be for the Application

  • Sam_R's avatar
    Sam_R
    Former Staff
    4 years ago

    Hi MYOB4Apple,

     

    Apologies, please find the steps below for doing this in the browser version (online):

     

    Let me know if I can assist any further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.