Payroll STP Issue

Question

I have a client who has changed from Myob Partner Pays for the Subscription to Client Pays for the Subscription, when it changed over I had to re setup Superannuation but all of the STP information stayed active. I have just discovered that all of the payroll fortnightly has been rejected by the ATO and the error message I am getting says - The Payment Date falls within the lock period. You can't record pays dated in the lock period. Contact your administrator for more information.

I have checked all of the settings on the STP and cannot work out how to fix this.

supportnoteguy · Answer

Hi KylieA1970 - thanks for your question.

The lock date is entered in the business settings and is there to prevent transactions being entered before that date. You can view or change the lock date by clicking the settings menu (the cog icon in the top-right corner) and choosing Business settings.

Here's a help topic that explains more about lock dates - I hope it helps! Locking a period

Adrian

kyliea1970 · Answer

Hi Adrian&nbsp; &nbsp;I had checked this several times as I always lock the file upon completion of the BAS.&nbsp; I had it ticked as locked with the lock date being 31.03.24.&nbsp; I had entered April and May payroll and uploaded it to the ATO but both were rejected.&nbsp; &nbsp;I have now unticked it completely and it has now gone through to the ATO, showing as sent, just waiting on confirmation.&nbsp; If the payroll I am entering is outside of the locked date it shouldn't affect it but clearly it does.&nbsp; Thank you for your help.&nbsp; Kylie

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Payroll STP Issue

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