Payslips email problems
We've been using MYOB Account Right for a long time. I currently do payroll on the desktop version of our AccountRight software even though we have an online account I find it easier to process payroll in desktop rather than online/web interface. For many months now I am experiencing an intermittent problem but it's quite a serious one for our business and employees. When I click on Print/Email Payslips after I've completed a pay run and click on 'To Be Emailed' the list of payslips to be sent is populated as it should, no worries. I select all and click on Send Email. Then I give it a minute and I click on Sent Emails. There are two issues happening at different times.
First issue, one of the employees who was on the previous screen and for whom I have selected to send a payslip to never actually appears on the Sent Emails list. Even up to hours later. Sometimes I check back the next day and still not there. Now I am ok to send it again and again when it never appears on the Sent Emails list but should I really have to be going back every payroll and double checking if it comes up as Sent and then go through the process to resend those that don't? It is very time consuming every payroll to be doing this because I can't trust MYOB payslip email functionality anymore.
Second issue is sometimes all of the employees who are meant to be emailed payslips do appear on the Sent Emails list. But they call me the next day to ask where their usual emailed payslip is. I ask them to check their spam/junk etc. Nothing. So they never receive an email that MYOB has listed on the Sent Emails list. When I send it again, they usually receive it (sometimes straight away, sometimes a few hours later). This is starting to cause issues for some employees who are feeling very frustrated with me when they have to call me again and again to tell me they haven't received their payslip but for me at my end on the Sent Emails list it looks like it has gone.
A similar error is happening with my invoices but I'll lodge that post in the appropriate section. It is also causing a lot of frustration for clients (and me) when they receive statements and have to call me to say they never actually recevied the invoice in the first place. Not good.
Help please.
