WOW this is a good one...I fixed phase two STP errors and then after the next pay run, our total employee list produced multiply pay slips with zero value. WE have 130 casual employees and 7 zeroi pay slips for each employee. How do I stop this..we have two financxe staff now need to change email address on payslip for each employee to a central email address. IT will take hours WHAT is going on.
Hi LUIGI63,
Looks like the system's been generating a bunch of $0 pay slips after your regular pay run, which I know can be a hassle for your finance team, especially with so many employees involved. Normally, $0 pay slips show up when you manually process a zero-pay run or trigger an update event, so having them pop up after a regular pay run is unusual and not something we’ve seen flagged as a known issue yet. You can try clearing your AccountRight cache first to see if that helps. If it doesn’t, no worries, we’ve got your back. The best move here is to raise a support ticket through your MyAccount or jump into live chat with MOCA, our virtual assistant. That way, we can dig into why it’s happening and sort it out for you as soon as possible.
Cheers,
MYOB
