PaySuper from Electronic Clearing Account
We're attempting to do our first run of PaySuper from MYOB and have obviously misunderstood how the process works. When selecting "Pay From Account" We have put it to the Electronic Clearing House thinking we need to pay it form the bank but it isn't coming up in the file when we go there. When we went in to reverse the transaction it is saying that the funds may still be withdrawn from your account. Essentially we want to know if we reverse it if its going to cause any issues to fix it so it comes from the correct account, also if we need to do anything after we have authorised it from that account.
Hi AlbPrecEng,
Easy one to get mixed up on your first crack at Pay Super. In the Pay From Account field, you should select the bank account you’re paying from. Your super payments will always be taken from the bank account you nominated and verified when you set up Pay Super. If the wrong account was chosen in that field, it won’t change the actual withdrawal account, but it will affect the accuracy of your data in AccountRight.
Since you’ve already authorised the payment and MYOB is warning that the funds may still be withdrawn, it's best to check with our team first before reversing and reprocessing the payment. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
