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RyanH's avatar
RyanH
Contributing Cover User
2 years ago

Re: Super simple super payments

I have been trying to pay super using Pay Superannuation, as I have for many years now but keep getting an error message Unable to connect, everything else is working and I have no internet issues.  This has been going on for some time now, when will it be fixed?

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi RyanH, 

     

    Thanks for your post. Is the error message appearing when you click into the Pay superannuation window ? If so, are you able to provide a screenshot of the error and retrieve and attach the diagnostic log of the AccountRight file as a .TXT file to this thread so I can take a look into this for you.