Forum Discussion

MJSJCERVAI's avatar
MJSJCERVAI
2 years ago

super payments

Can't log into super payments...comes up SOMETHING WENT WRONG PLEASE TRY AGAIN so unable to access for 3 weeks...the rest of MYOB works fine

  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi MJSJCERVAI, 

     

    Thank you for your post.

     

    We're sorry to hear if you're having trouble signing in to super. Upon checking your company super is fine and you are using the correct email as well. If the error persists, we suggest trying a different browser or clearing the browser you are using before signing in again. You may also ask the other pay super administrator of the account to have it tried on their end to check if they are able to sign in or have the same problem. 

     

    Let us know how it goes. 

     

     

    Cheers,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi MJSJCERVAI, 

     

    Thank you for your post.

     

    We're sorry to hear if you're having trouble signing in to super. Upon checking your company super is fine and you are using the correct email as well. If the error persists, we suggest trying a different browser or clearing the browser you are using before signing in again. You may also ask the other pay super administrator of the account to have it tried on their end to check if they are able to sign in or have the same problem. 

     

    Let us know how it goes. 

     

     

    Cheers,

    Shella

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        2 years ago

        Hi MJSJCERVAI,

         

        Thanks for the response.

         

        We’re glad to know that the error was already fixed. Feel free to post again if you need further help. We're always happy to assist.

         

         

        Cheers,

        Shella

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