Hi there,
I am waiting for the product support for 1 1/2 hours and yet on the position 7. Can someone assist to fix the problem. Unable to access Payroll Reporting Centre. It said Something went wrong at our end. Tried many times to check as advice but still having problem to access. No sure all STP reported have transmitted to ATO.
Please help
Hi lynwong
Our teams investigations into that error indicate it is caused by out-of-date Windows versions and security certificates. To confirm if this is causing your issue check the diagnostic log for the following error:
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
If the diagnostic log shows that error make sure Windows and security updates are completed. You can also try putting your company file online to report STP.
If the diagnostic log contains a different error please provide a screenshot of that log so I can assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Found this issue when PC running MYOB was either on
windows 8.1 PC
or
Server edition on Server 2012 R2
standalone or cloud data file was the same issue
Solution, that worked for us
if running local data file:
we copied data file to windows 10 computer running MYOB 2022.9 and worked
or cloud data file
we ran MYOB 2022.9 on windows 10 PC and connected to cloud file and worked
Still having the same issues. Unable to get through help online and phone. Waited almost 2 hours no one answer.
The latest payroll not transmitted to ATO. The working file is online but not access to the Payroll Report Centre. Any option?
Please helip!!
Hi lynwong
Can you please check if the diagnostic log contains the following error:
MYOB.Huxley.API.HuxleySingleTouchPayrollServiceException: (SingleTouchPayrollServiceError): Error while trying to post pay event to 'https://pay-event-publisher.payroll.prod.myob.com/payevent' ---> System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
If it does, your issue relates to out-of-date Windows versions and security certificates. To resolve the error we recommend making sure Windows and security updates are completed and that you are using a supported version: System requirements
If your file is not online, you can also try putting your company file online to report STP. Please note, if you have transitioned to STP Phase 2 your company file must be online to report STP.
skihappy has also provided some great advice for resolving this issue.
Instructions for getting the diagnostic log are in this post: AccountRight log locations
If the diagnostic log contains a different error please provide a screenshot of that log so that I can assist further.
