Forum Discussion

McleodsAcc's avatar
McleodsAcc
Contributing User
4 months ago

Reinstated employee has incorrect Entitlements.

Hi it looks like this is a common problem but unfortunately I reinstated an employee that had been terminated rather that creating a new employee card and now her entitlements are very over stated. Unfortunately I have run a number of payruns before noticing this error.

Is there a fix?  I noted that just adjusting may not be enough. Many Thanks Susan

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 months ago

    Hi McleodsAcc,

     

    This issue usually happens when an employee's termination date is removed after they've already been terminated. When that happens, the system can miscalculate their accruals. To fix this, you'll need to get in touch with our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can run a script or, if needed, perform a data file repair to correct the balance. 

     

    Regards,

    Sai