Forum Discussion

Fiona-dcbs's avatar
Fiona-dcbs
Experienced Cover User
1 year ago
Solved

SEND PAYROLL INFORMATION TO THE ATO ERROR

Can anyone help me please. I am trying to post an employee termination via myob accountright plus and keep coming up with this error message

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 4b0a310d-a4d3-41a8-9ce2-2a22ebb830b7.

 

Why??????

This also stopping me from lodging this staff members Finalisation...........

  • Hi Fiona-dcbs ,

    Thank you for your detailed post and screenshot. To troubleshoot, I recommend clearing your AccountRight cache to prevent software discrepancies. Additionally, clear your browser's cache and history, or try logging in from a different browser.

    Please let me know if this resolves the issue for you.

    Regards,
    Earl

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    1 year ago

    Hi Fiona-dcbs ,

    Thank you for your detailed post and screenshot. To troubleshoot, I recommend clearing your AccountRight cache to prevent software discrepancies. Additionally, clear your browser's cache and history, or try logging in from a different browser.

    Please let me know if this resolves the issue for you.

    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.