Some payroll advices not sending

Question

Hi,I did the payroll run as usual last Friday.I emailed the payroll advices as a batch (as I always do).Two employees have told me today that their payroll advices did not come to their email.They said that they checked their junk mail - but nothing there.All the rest got their payroll advices.&nbsp;I checked in MYOB and all of the invoices have sent.They are definitely on the list for the payroll to be paid tomorrow and it has gone through to the bank to be paid tomorrow.Would anyone know why that has happened?

doreen_p · Answer

Hey Sarah55,
&nbsp;
With some payroll advices not landing in your employees’ inboxes even though they’re showing as sent on your side, you can reach out to our team so they can check things on our end and see what’s going on. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
&nbsp;
Cheers,
Doreen

Forum Discussion

Some payroll advices not sending

1 Reply

Looking for something else?

Related content

Tax payment advice to clients

Annual Salary - payroll advice

Payroll sending to ATO

Payroll advice rpt not matching Payroll activity & register

Emails from payroll not sending

STP Payroll not sending to ATO

myob payroll not sending payslips

Invoices not sending