Something's gone wrong and AccouRight needs to close

Hi LKinghan,

Thank you for the post. Please provide me with the last four digits of your serial number so I can further assist you with this.

Regards,

Sai

Good morning Isaiah_C 

Thank you for your assistance

xxxx 8002 both files

Kind regards

Lynne

Hi LKinghan ,

I would like to check if you're still experiencing this issue. If so, I recommend reaching out to our virtual assistant, MOCA. It's designed to dive deeper into issues like this. Give it a try! You can engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need—our live chat team is available to pick up where MOCA left off.

Regards,
Earl

Hi Earl_HD

thank you for your message.  I am still not having any luck solving this issue and more employees are now affected, I can not open their card file 

AccountRight Application Error Report
=====================================
Application Version: 2024.7.1.14
Application File Version: 2024.7.1.14
Incident Id: 6b6e4969-e0a2-498e-9d6d-aa449223142c
Time: Thursday, 29 August 2024 2:29:58 PM

Code: 
Unknown (0)

Message: 
 (Unknown): ShowUIView(CardDetail,...,...)

Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException

Hi LKinghan,

Thanks for your response. We need to run a script over your file to fix the issue. I've checked our records, but I'm unable to locate the serial number ending in 8002 associated with your email address. To resolve this issue for your convenience, please contact our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount. This will allow our support team to assist you directly and resolve the matter as quickly as possible. 

Regards,

Sai