Forum Discussion

richbron's avatar
richbron
Contributing User
7 months ago

STP report status - error

Hello, 

 

I have just completed payroll for the month like normal and for the first time I have received this error code 

 

The derived aggregated gross YTD amount must not be a negative amount (ATO error code: CMN.ATO.PAYEVNTEMP.000389)

 

I am unsure how to solve this problem as I haven't changed anything to what I normally do.

 

Can someone offer any advice?

 

Thanks, 

Bronwyn 

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 months ago

    Hey richbron,

     

    Nice work getting this month’s pay run wrapped. The CMN.ATO.PAYEVNTEMP.000389 shows when total Gross is $0, and the ATO won’t accept it. There are two possible workarounds to get it through:

     

    • Bump the gross up by a tiny amount (even 1c) so it’s higher than the deduction amount, then submit again.
    • Split it into two pay runs: one for the positive earnings and one for the deduction, then submit both.

    If you're still having issues after that, you can reach out to our team on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account. They'll can assist you with this and help you sort it out.

     

    Cheers,

    Doreen

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