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Greg-N-SMITH's avatar
Greg-N-SMITH
Contributing Cover User
6 months ago

STP Reporting gets Rejected

Upgraded to AccountRight Plus AU 2025.4.0 and after 4 plus good years STP Reporting gets Rejected with ATO error code: SBR.GEN.AUTH.008) - Your notification for the online (cloud) software provider does not contain the correct Software ID. Why did this happen ?
Is it an MYOB issue ? Is it an ATO issue ? How do I resolve this issue ? Fixing with next pay run won't work well after 30th June !

...

Thanks

Confused Greg

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi Greg-N-SMITH, 

     

    The SBR.GEN.AUTH.008 error means "you’re not authorised to submit this lodgment on behalf of this client." For steps to remove this error message, I recommend checking out this explanation. It provides more details on how to fix the issue.

     

    Regards,
    Genreve

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