Forum Discussion

Greg-N-SMITH's avatar
Greg-N-SMITH
Contributing Cover User
11 months ago

STP Reporting gets Rejected

Upgraded to AccountRight Plus AU 2025.4.0 and after 4 plus good years STP Reporting gets Rejected with ATO error code: SBR.GEN.AUTH.008) - Your notification for the online (cloud) software provider does not contain the correct Software ID. Why did this happen ?
Is it an MYOB issue ? Is it an ATO issue ? How do I resolve this issue ? Fixing with next pay run won't work well after 30th June !

...

Thanks

Confused Greg

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi Greg-N-SMITH, 

     

    The SBR.GEN.AUTH.008 error means "you’re not authorised to submit this lodgment on behalf of this client." For steps to remove this error message, I recommend checking out this explanation. It provides more details on how to fix the issue.

     

    Regards,
    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.