I logged into a client's MYOB AR file this morning to complete an STP Update event in prep for EOPY checks. I keep getting this error - see below. I have also tried opening MYOB in an incognito browser window, same error appears.
Any ideas on how to fix??
Hi RobynGraham
I see you're running into an error when processing an update event. This usually happens if there's an issue with the leave categories. Try checking each line item to make sure the categories are set correctly.
If the error still pops up after that, head over to myob.com/support or myaccount.myob.com. You can use MOCA, our virtual assistant, for quick help. If MOCA can't solve it, you'll get directed to our live chat team for more in-depth troubleshooting.
In the meantime, don't hesitate to start a new thread if you need more help.
Thanks,
Genreve
