Forum Discussion

ZT2's avatar
12 months ago

STP Update Event

Hi, I'm not sure if anyone else has encountered this issue. When my director tried to lodge our PAYG today, he realised that the amount does not match the "Payroll Summary" Report. Upon checking, I identified three pay runs in June (WE020624, WE090624, and WE160624) that have different amounts in the "Payroll Summary" report compared to what was lodged in the STP reporting. It appears that the STP reporting shows higher S&W and PAYG compared to the "Payroll Summary" report. I have done the "update event" on 24/06/24, 26/06/24 02/07/24 and 04/07/24, but want to check if these updates will rectify the incorrect amounts for the past pay runs (WE020624, WE090624, and WE160624). My director downloaded the STP reporting from the ATO lodgement, and I can see the update events, but the past figures are still incorrect.

I contacted support today and was on hold for an hour. I was told to do the same thing, "update event." Before I could inform them that I had already done that, the call was disconnected after 5 PM.

3 Replies

  • Hi ZT2 - thanks for your question.

     

    Sorry to hear you're having trouble with your end of year figures. I'd suggest you take a look at this help topic which explains how to troubleshoot issues like this: End of year STP finalisation

     

    I hope this helps!

     

    Adrian

  • ZT2's avatar
    ZT2
    12 months ago

    Hi Adrian,

     

    The reports are all balanced. The Payroll Activity matches the Payroll Register and the YTD verification report. However, I am having issue with the STP reporting that needs to be submitted for each pay run. I have added all the pay periods for 2023/24, but the "Gross payments" and "PAYG Withholding" do not tally with the YTD verification report. The PAYG withholding is $1,390 more than the YTD verification report. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 months ago

    Hi ZT2,

     

    Are your reports still not matching up? If they are, just make sure your payroll register, activity and the EOFY YTD verification report align with everything else, and you'll be all set. 

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess