Base Salary not showing payroll register for one employee and STP verification for EOY, all setup are correct and an update has been sent, did not work any ideas to correct this issue
Hi Doreen P
The issue has been fixed MYOB had to do work on the file to correct it
Ian77
Hi Ian77 ,
Thanks for your post. Could you please check which ATO reporting category you are using? Ensure that it is not exempt from PAYG. You can also visit these help articles for more information.
Setting up Single Touch Payroll reporting
Setting up pay items / payroll categories
Regards,
Earl
Hi Earl
Base Salary is set up to Gross Payments and is not exempt from PAYG, PAYG balances in the STP verification
The only the amount of base salary for one employee is missing from the STP verification report, also the payroll register
Base Salary has recorded correctly for all other employees with Base Salary, just one employee is the issue, I have reconciled back to activity reports and it all balances except for one employee with base salary. This employee changed employment status during the financial year to base hourly
Regard
Ian77
Hi there Ian77
You can also check the Payroll Activity report of the affected employee to see if the base salary is not showing up as well. Generally, if the base salary has the correct ATO reporting category and was not exempted to PAYG, that should show up on the payroll reports. If you recently updated the ATO reporting category of the base hourly, it would be best to send an update event. Lastly, you can check the employee pay history to see if the base salary figures are showing up.
Best regards,
Doreen
