Forum Discussion

AJQ's avatar
AJQ
Experienced Cover User
3 years ago

Super Payments

Hello

A staff member has queried the SCG payments have not been received the super fund.

This has happenened since I changed in June to processing the payments through Pay Superannuation in MYOB.

Can you please advise the process MYOB follows?

 

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi AJQ,

     

    Thanks for confirming that. 

     

    So that I can look into this for you, could you please send me a private message with the following details:

     

    • Serial number
    • Business file name
    • Employee name 

    Super payment details sent to client via PM - Resolved 28/9

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi AJQ,

     

    Thank you for your post. 

     

    It usually takes around five business days for superannuation payments to be authorised, processed, and received by super funds. However, delays can occur (such as payments being rejected due to data errors), so we recommend allowing up to 10 business days for your payment to process. If your payment hasn't been completed after 10 business days, please do let me know.

    • AJQ's avatar
      AJQ
      Experienced Cover User
      3 years ago

      Hello

      Thnaks for your reply

      I pay monthly and the payments for June, July & August have not been received by a specific staff member

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi AJQ,

         

        Thanks for confirming that. 

         

        So that I can look into this for you, could you please send me a private message with the following details:

         

        • Serial number
        • Business file name
        • Employee name 

        Super payment details sent to client via PM - Resolved 28/9