hi myob team, need you help please. A super Co returned funds to our bank. I looked up the employee, and is listed on the Payroll Activity report, and the super amount listed matches what was returned funds.
But when i run SUper payments by employee for OCT month. that name or amount is listed ? why is that please. have i missed a step in setting up perhaps? thank you
Hi STONE
The Payroll Activity report reflects when the super contribution was accrued, which follows the payroll transaction date. The Superannuation Payment by Employee report picks up super payments paid within a date range, please note that it picks up super payments based on the payment date not the contribution period.
So please double check the pay super transaction date, or expand the reporting date range to display that payment. You can also use Find Transactions > Payroll Category > search by the relevant superannuation payroll category and look for Pay Super type of transactions.
As of the returned super payment, please check out this Help article which explains what to do next: Returned superannuation contribution
hi Clover, just to clarify, The super amount returned to our bank was o for an employee we paid in OCT. the dates are correct. I ran both reports for OCT , dates we ran the payroll, and, then ran the OCT super report , to pay OCT month super amount. why it does not show on report , i dont know ?? confused now.
as when we sent the money i that amount was in the total. NOW we run reports for pays for month of OCT , and that employee does not l show on the list ?? have i missed something. the dates ranges are correct.
Hi STONE
It's possible that the super payment transaction recorded in AccountRight had an incorrect date entered, thus it does not fall within your search range. The only way to know for sure is locating that super payment transaction (not the payroll transaction), and verify its date.
Another cause to check for is the type of transaction used. Only Pay Super and Pay Liabilities transactions will be picked up by the superannuation payments report, if other type of transaction was used such as Spend Money, then it will not be reported.
