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SamELinks's avatar
SamELinks
Contributing User
4 years ago

Superannuation - January

Recently my January Super was Refunded back to our bank account. According to the emails and instructions  and many hours on hold, I eventually got this reversed in Myob Account Right and re sent (2nd Auth approved).  This occurred on March 1. The status on Manage payments state " Processing Payment".

Subsequently, the payment is yet to be deducted from our account. Please confirm this is correct  and advise how long this will take, given today is 9 March? I am concerned as I now need to process Feb Super, and do not want the same issues?

I was using an email superannuation@myob...... for my previous correspondence. I have found this took days for any reply and now I have an auto message this email acount is not in use! 

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  • Hi SamELinks 

     

    Thanks for your post. Can you please check the Super fund name entered into your software matches what is on the ATO Super fund look up page: superfundlookup.gov.au 

     

    Then make sure the employee is registered for the correct fund as some funds share the same USI. 

     

    Once that has been done reverse and reprocess the super payment.

     

    Please let me know if you need further help.