Forum Discussion

OzCombined's avatar
OzCombined
Experienced Cover User
5 years ago
Solved

Superannuation & Returning Employee

Hi Everyone

I hope someone can help me with this issue.

In August we had an employee who resigned and they were paid out all that was owed and a termination date was entered also.

Then three days later they wanted to return and was set up as a new employee card.

Now that I am wanting to process August Superannuation I get the following error message:

 

'it looks like something went wrong with your payment:

The same super fund membership number is used by [employee name], [employee name].

Please enter a unique number for each employee.'

 

Of course, they are going to have the same superannuation number, so not sure how to get around this.

 

I have processed for the rest of the other employees, but have left this employee.

 

I'm hoping someone knows how to rectify this.

 

Your help is greatly appreciated.

 

Regards

Kathy

  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi OzCombined, 

     

    Thanks for confirming that. If the employee had left and has returned, and you've created a new card file with the same super information as the old one this will cause the error. 

     

    The workaround for this would be to do the following:

    • Delete the pays made with the new employee card,
    • Remove the super information from the new card,
    • Reactivate the old employee card, and
    • Re-processes the pays with the old (now current) employee card.

    Please do let us know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

6 Replies

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi OzCombined, 

     

    Thanks for confirming that. If the employee had left and has returned, and you've created a new card file with the same super information as the old one this will cause the error. 

     

    The workaround for this would be to do the following:

    • Delete the pays made with the new employee card,
    • Remove the super information from the new card,
    • Reactivate the old employee card, and
    • Re-processes the pays with the old (now current) employee card.

    Please do let us know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • OzCombined's avatar
    OzCombined
    Experienced Cover User
    5 years ago

    Hi Melissa

     

    Just wanted to let you know that I was able to fix this following your advice.

     

    I reversed the pays in question, instead of deleting.

     

    I reversed because of STP and making sure that the YTD wasn't going to be affected, as when I go to process the

    pays on the Old Employee card I am going to be asked to report to ATO anyway.

    Plus, it was cleaner and showed an Audit Trail.

     

    I then deleted the Superannuation Details from the New Employee card and produced an entitlement report, just to make sure that was all going to be the same too.

     

    Reactivated Old Employee Card.

     

    Processed the pays in question.

     

    Then went into Bank Reconcilliation and Bank Feeds

    All was correct and was able to Reconcile.

     

    I then went and processed August Superannuation for the Employee and it all went through.

     

    Thank you for your help with this.

     

    Cheers

    Kathy

     

    Side note: how do i edit my post as I see I accidently added a screenshot with information that should not of been there. TIA

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi OzCombined, 

     

    Thank you for your post. I'm happy to assist, can I please confirm if you continued to use the employees old card file or did you create a new card file with the same superannuation details ?

  • OzCombined's avatar
    OzCombined
    Experienced Cover User
    5 years ago

    Hi Melisa

    I created a new card file with the same Superannuation details.

     

    Cheers

    Kathy

  • OzCombined's avatar
    OzCombined
    Experienced Cover User
    5 years ago

    Hi Melisa

    Thank you for getting back to me.

    How does this effect the previous payroll electronic payments [about 6 employees are in that transaction and 4 pays]?

    Should I delete the electronic payment then reverse this employee's pay?

    With STP reporting now everything goes directly to the ATO.

    Also, are you saying after these pays have been reversed or deleted I am reinstating her old card and using that from now on?

    I did have another employee who left and came back this year [They were gone for a year] and I had set them up as a new card and there wasn't any issue.

    Was this to do with timeframes?

    Again, thank you for your help with this.

    Regards

    Kathy

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi OzCombined, 

     

    You're welcome, glad to hear that you've resolved this. You can edit your posts, by clicked the 3 dots on the top right hand side of the post, and select edit post. In saying this, I've removed the photo for you. 

     

    Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

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