Forum Discussion

OzCombined's avatar
OzCombined
Experienced Cover User
4 years ago

Superannuation & Returning Employee

Hi Everyone I hope someone can help me with this issue. In August we had an employee who resigned and they were paid out all that was owed and a termination date was entered also. Then three da...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi OzCombined

     

    Thanks for confirming that. If the employee had left and has returned, and you've created a new card file with the same super information as the old one this will cause the error. 

     

    The workaround for this would be to do the following:

    • Delete the pays made with the new employee card,
    • Remove the super information from the new card,
    • Reactivate the old employee card, and
    • Re-processes the pays with the old (now current) employee card.

    Please do let us know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.