Forum Discussion

exmouthiga's avatar
exmouthiga
Cover User
11 months ago

SUPERANNUATION PAYMENT ERROR MSG REGARDING ABN

Good afternoon,

I had an error message pop up when I was about to pay the Superannuation liability for July using STP.

The msg read ".... Company ABN has changed"  This is definitely NOT the case. I attempted to call MYOB as per the error msg instructions and whilst I was waiting to speak to someone I attempted to pay it again so I could read the exact msg to the assistant however this time it went straight through and was ready to be authorised.

I was cut off when I reached the start of the cue and rather than wait another 40 or so mins I decided to ask the community if anyone else has experienced this issue.

Thank you.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi exmouthiga,

     

    I'm sorry to hear you've had this experience. Currently, we haven't received reports of other customers experiencing this particular issue. If you need further assistance, please feel free to reach out.

     

    Regards,