Forum Discussion

SallyJ's avatar
SallyJ
Cover User
3 years ago

Superannuation payments stuck in Processing Payment

Hi there,

 

I have just noticed that the super payments from our last payroll (processed on the 3rd June) has not come out of our bank account. I have looked in Manage Payments in MYOB and the payment has a status of Processing Payments. This is very unusual as it normally only takes 1 or 2 days to appear in our bank account. I am wondering whether it has anything to do with the fact that the super payments have changed for each employee this pay run as slight adjustments have been made to their annual salaries. This is the only thing that I can think of that may have caused this. If you could please advise how this can be rectified. Thanks 

1 Reply

Replies have been turned off for this discussion
  • Sean_DC's avatar
    Sean_DC
    Former Staff
    2 years ago

    Hi SallyJ 

     

    Thank you for your post. May I extend a warm welcome to the MYOB Community Forum.

     

    Since this has exceeded 5 days, I would already suggest reaching out to our Pay Super team (paysuper@myob.com) for them to check in details on your super transaction.

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.