Superannuation Reversal Hell

Question

Hi There&nbsp;Really hoping someone can help me.&nbsp;We had a guy start work in December but his superannuation details were input incorrectly (not by me), so we had his superannuation returned to us for December (paid in January) and January (paid in February). We then did the reversal etc but somehow the same incorrect details remained and the third months payment (Feb super) also went to that same wrong fund along with the 2 others we had reversed.&nbsp;We then received the x3 payments back. I then did the reversals again for all 3 payrolls, Dec, Jan, Feb) and payments again to his correct fund.&nbsp;So come March payroll I processed payroll as usual and then went to pay the super for the March pays in early April but these March super transactions are not appearing in the 'pay superannuation window' and MYOB customer service is now saying that they are already marked as paid (which I know they are not because I started in Dec also and only have 3 super payments in my fund ( Dec, Jan, Feb). The only ones now appearing are the April super payments because I have now processed that payroll also and not yet paid the superannuation (won't do that until early May).&nbsp;It is literally hell trying to figure this out and I am loathe to reverse all those payments again and have to undo all our reconciliations which will affect our reporting to our parent company in Scandinavia...why is this so hard?? Why do you have to reverse everyone's pays just because one person had the incorrect details and why is it so hard to get any information out of MYOB or someone who can speak english correctly...I could not understand the last person I spoke to at all, it is very very frustrating.&nbsp;Can someone please help me figure this out or point out where I have gone wrong or some kind of quick fix? I've been told we just can't pay the superannuation directly to each persons fund for March due to the ATO requirements, is that correct?&nbsp;Your advice would be appreciated.&nbsp;&nbsp;

sean_dc · Answer

Hi Geewiz2&nbsp;&nbsp;Thank you for your post. Welcome to the Community Forum.I'm sorry to hear about the experience you had. You can reverse a pay for one specific employee. What you need to do is to go to Find Transactions &gt;&gt; Open the pay you need to reverse &gt;&gt; Click on the Edit menu at the top &gt;&gt; Reverse Transaction. A prompt will show "If the pay being reversed is a cheque or electronic payment" which will be recorded as cash. Click Yes to proceed.When processing a returned super, you need to Reverse the super transaction before reprocessing it. You also need to check if the employee's super fund details are updated from the incorrect one that was input last December. Check if that employee's fund is correctly listed under the Super Fund List.&nbsp;If you can't see the transactions you need to pay when creating a super payment, check that you've selected the Pay directly from AccountRight option in the Superannuation Fund Information window for each of your employee funds (This is when you open a fund under the Super Fund List).If you are sure to have done and checked all of these. You may send me a private message with the following details:&nbsp;&nbsp;Serial NumberAccount Name (Company Name)Your full name and email addressDetails of the employee who's encountering returned super every monthSuper Fund used&nbsp;Please feel free to post again. I'm happy to assist further.&nbsp;If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.&nbsp;

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Superannuation Reversal Hell

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