Superannuation

Hi Carmen4, 

Thanks for your post. 

We're sorry to know that you're having trouble with paying the super. We're happy to help you out with this. May we ask for the screenshot of the exact error message appearing when paying super so that we can check it further? Please note to hide any important details from the screenshot before posting it here in the forum. 

We will be waiting for your response. 

Cheers,

Shella

Hi Carmen4, 

Hope this message finds you well. We would like to follow up on your concern as we're not able to receive any updates. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

Cheers,

Shella

Hi,

I will be doing superannuation payments again after 18.01.2024 as I am currently doing payroll and this will not be completed until Thursday 18.01.2024.

Regards Carmen

Hi Carmen4, 

Thanks for the response. 

We will be waiting and hoping that you will be able to pay your employee superannuation without getting any error. Please give us an update once you process pay run on the said date. We're happy to assist you further. 

Thanks, 

Shella

Error mesage is " The ABN number for this employees fund is invalid", however when I check the ABN in Super Fund Lookup the ABN 43 779 007 485 is correct.   Can you send me a private email so I can send you copies of the payroll set up.

Regards

Hi Carmen4, 

Thanks for letting us know about this. 

You may send me a private message with the screenshot of the error message as well as the complete details of the superannuation fund. We will be waiting for your response. 

Thanks,

Shella

Hi Stella,

Can you please give me your email address so I can forward you the screen shots.

Regards Carmen

Hi Carmen4, 

Thanks for the update. 

We're glad you're able to assist you through a private message. We highly appreciate your effort in this matter. Please be informed that we are now closing this thread. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.

Cheers,

Shella