Whenever a sync happens between Tanda and MYOB for one of our clients, the base hourly hours in Standard pay resets itself. So, when we zero out the base hourly hours in MYOB the hours reappear when Tanda syncs with it. I have spoken to Tanda support and they have said a ticket is open with MYOB, so was wondering if there was any update please?
Hi FITP,
Thank you so much for your detailed post and welcome to the Community Forum! I'm sorry to hear that you were having issues with your Standard pay. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. I've sent you a private message so that I can investigate this issue further for you.
Looking forward to hearing from you soon!
Regards,
Earl
We are having same issue, it is prefilling standard pay.
Would appreciate you sharing information with me.
Hi TrudyJamo1,
Thank you for your post, and I apologize for the delayed response. I recommend reaching out directly to Tanda to address this issue. You can find their phone number in this help article by scrolling down to the bottom: Tanda
Feel free to post again, we're happy to help!
Regards,
Earl
Thankyou for your suggestion, I have been in contact with Tanda, and we again removed all standard pay information. No satisfaction as once a sync takes place the AAA's prefill again.
It is obvious that somewhere in our system AAA's is set as a default wage category, are you able to advise where this may be found, and how we can delete this, as it is not required for Tanda imports?
Hi TrudyJamo1,
I apologize for the delayed response. Kindly visit this help page to see if it provides the solution you are seeking. Thank you! Tanda: Learning Centre
Regards,
Earl
