Tanda & MYOB Syncing problem affecting Standard Pay

Hi TrudyJamo1​ and FITP​,

MYOB contains an automation that isn’t always obvious, which causes this challenge. 

Here’s how the issue occurs inside MYOB Payroll to explain how it happens:

1. Navigate to an employee profile in MYOB

2. Remove all standard pay hours and click ‘save’ 

3. Change the hourly rate on the same profile, leaving all standard pay hours blank and click ‘save’

4. Note that the standard pay hours (usually your weekly default of 38 hours) has returned for your default “Base Hourly” category automatically in step 3 above even though it was never entered by you

I can see MYOB has now created a warning when you follow the above steps inside MYOB, which gives users the choice of whether they want MYOB to automatically add those standard pay hours. However, that warning does not apply when a third party integration partner performs the same change via an integration. 

Really, this is a MYOB design flaw, as it is opaque to MYOB users that this automation exists, and any change a third party integration makes to an employee profile appears to trigger MYOB to automatically add standard pay hours. 

This gives the appearance to MYOB users that this might happen "randomly", but it is certainly not random. 

While this impacts any software that integrates to MYOB Payroll, the great news is that Tanda now built a fully automated solution for this problem. 

Tanda's integration now identifies when MYOB automatically adds hours to your standard pay, and returns the number back to 0 via our integration, forcing MYOB to behave in the way users would expect. 

If you are having any further issues, please send the Tanda support team a message and we can help out. 

Hope this is helpful. 

Regards,
Phil Johnson - GM, Tanda. 

Hi Phil,

Thanks for the detailed explanation. I noticed this is a 2-year-old thread, so I wanted to provide a quick update for anyone who comes across it.

This behaviour is intentional - the synchronisation between the Salary and Wages tab and Standard Pay tab helps users maintain consistent pay rates. For most payroll scenarios, when you update an employee's pay rate, you want that change to flow through to their standard pay.

MYOB has since addressed this for users working directly in the product. We now display a warning when changes would trigger this synchronisation, giving users the choice of whether to accept the automatic update.

For integration partners, the API exposes the same underlying behaviour, which means integrations need to account for this in their sync logic. It sounds like Tanda has built a solution that handles this, which is great for mutual customers.

If anyone following this older thread is still experiencing issues, please reach out to MYOB Support and we can help investigate your specific setup.

Regards,

Simon Coker

Senior Product Manager - AU Payroll, MYOB

Hi FITP,

Thank you so much for your detailed post and welcome to the Community Forum! I'm sorry to hear that you were having issues with your Standard pay. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. I've sent you a private message so that I can investigate this issue further for you.

Looking forward to hearing from you soon!
Regards,
Earl

We are having same issue, it is prefilling standard pay.

Would appreciate you sharing information with me.

Hi TrudyJamo1,

Thank you for your post, and I apologize for the delayed response. I recommend reaching out directly to Tanda to address this issue. You can find their phone number in this help article by scrolling down to the bottom: Tanda

Feel free to post again, we're happy to help!
Regards,
Earl

Thankyou for your suggestion, I have been in contact with Tanda, and we again removed all standard pay information. No satisfaction as  once a sync takes place the AAA's prefill again.

It is obvious that somewhere in our system AAA's is set as a default wage category, are you able to advise where this may be found, and how we can delete this, as it is not required for Tanda imports?

Hi TrudyJamo1,

I apologize for the delayed response. Kindly visit this help page to see if it provides the solution you are seeking. Thank you! Tanda: Learning Centre

Regards,
Earl