Forum Discussion

Debbie-KEAD's avatar
Debbie-KEAD
Experienced Cover User
3 years ago

Telephone Allowance - applied in last 2 payruns

I have 2 employees with a travel allowance.  Both employee's allowances have been included in their pays up until 2 weeks ago when 1 employees allowance was not included.

 

I did have the 2 allowances in the Standard Pay tab set up slightly differently.  One had a quanity and amount and one just had an amount but both setups seemed to be working the same.

 

I did recently open the employee card with the allowance set as an amount and not a quantity.  I had to update his address.  That is all that was updated.  I didn't open the Standard Pay tab at that time.

 

Could this have had some impace on the allowance not being processed correctly.  

 

Debbie

1 Reply

Replies have been turned off for this discussion
  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Debbie-KEAD,

     

    If the values are still in the Standard pay window, they should be pulling across to the pay run. 

     

    Could you advise if you are still having this issue and if you've noticed any trends with that?