Unable to process pays

Hi, i_am_nina 

Thanks for updating us.

We are glad to hear that it is working now. Please feel free to post again if you require any further assistance. We are happy to assist.

Best regards,

Doreen

Hi, i_am_nina 

Thanks for your post, and welcome to the MYOB Community Forum.

We were able to run a fixed on your company file. Kindly try to process the payroll again to see if it still shows $0 under the Pay Employees window. Please let us know if you require any further assistance with this. We are happy to assist.

Best regards,

Doreen

Hi Doreen,

Thank you but it hasn't fixed it. I started the payroll from scratch and the same thing happened with the $0.00 pays.

Our MYOB was recently reactivated after a back-up gone wrong. Could that be the issue? 

Hi, i_am_nina 

Thanks for your response.

To clarify the issue, are you referring to the Pay Employees window where it shows $0.00 pays? Kindly attach a screenshot of where you are getting the error so we can investigate it further on our end. Make sure to remove sensitive information before posting in the Forum.

Best regards,

Doreen

Hello Doreen,

The problem occurs at step 3 - process payments. 

I checked the timesheets and started a new pay run, checked all the payslips and proceeded to step 3. I get a prompt to process the 10 payslips, it flashes the screens and then on the 3rd window it just says $0.00 and the pay items are no where to be found. When I go back, the pay run starts from scratch and all the timesheets are still there to be processed. 

Hi Doreen,

Thanks for the response. Half of the issue was that I was unable to open the live file and the online MYOB was still not processing, but it worked this morning and I was able to finalise payroll.