Forum Discussion

i_am_nina's avatar
i_am_nina
Contributing User
9 months ago
Solved

Unable to process pays

I am unable to complete payroll as when processed, the payments are $0.00.   I've tried the online version but it's saying check the information entered and not showing any errors. I have also trie...
  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, i_am_nina 

     

    Thanks for getting back to us.

     

    Thank you for sending the requested screenshots. As per checking, the company file that you are currently working on to process payroll is stored locally or offline file. Kindly open the online file version and try to process the payroll there to see if the same error will show up. 

     

    Please let us know how it goes. 

     

    Best regards,

    Doreen

i_am_nina's avatar
i_am_nina
Contributing User

Hi Doreen,

 

Thank you but it hasn't fixed it. I started the payroll from scratch and the same thing happened with the $0.00 pays.

 

Our MYOB was recently reactivated after a back-up gone wrong. Could that be the issue? 

Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi, i_am_nina 

 

Thanks for your response.

 

To clarify the issue, are you referring to the Pay Employees window where it shows $0.00 pays? Kindly attach a screenshot of where you are getting the error so we can investigate it further on our end. Make sure to remove sensitive information before posting in the Forum.

 

Best regards,

Doreen

  • i_am_nina's avatar
    i_am_nina
    Contributing User
    9 months ago

    Hello Doreen,

     

    The problem occurs at step 3 - process payments. 

     

    I checked the timesheets and started a new pay run, checked all the payslips and proceeded to step 3. I get a prompt to process the 10 payslips, it flashes the screens and then on the 3rd window it just says $0.00 and the pay items are no where to be found. When I go back, the pay run starts from scratch and all the timesheets are still there to be processed. 

     

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      9 months ago

      Hi, i_am_nina 

       

      Thanks for getting back to us.

       

      Thank you for sending the requested screenshots. As per checking, the company file that you are currently working on to process payroll is stored locally or offline file. Kindly open the online file version and try to process the payroll there to see if the same error will show up. 

       

      Please let us know how it goes. 

       

      Best regards,

      Doreen

      • i_am_nina's avatar
        i_am_nina
        Contributing User
        9 months ago

        Hi Doreen,

         

        Thanks for the response. Half of the issue was that I was unable to open the live file and the online MYOB was still not processing, but it worked this morning and I was able to finalise payroll.