Unable to process Pay Super

Hi AWORKS,

Thanks for reaching out. I understand you’ve already updated the Pay Super details and were still having trouble processing payments, including your Director’s super. Waiting that long is never ideal, and that’s definitely not the experience we want for you.

I’ve taken a look at your account and can see that you’ve successfully added yourself as an authoriser and the super payment is now showing as processing. If you’d like to double-check anything or review your super details, you can do that in your Pay Super settings. If you need any further help, you can also reach out to our live chat team through our virtual assistant, MOCA.

Cheers,

Princess

The super payment has not been deducted from the bank account so it's still not working.

I am not sure what I need to do to get someone from MYOB to look into this.

Ever since I changed the pay super settings for this company, I am unable to successfully make a super payment.  MYOB saying it is processing the payment means nothing - I had two previous super payments saying that for a week and no payment has been deducted from the bank account - hence no super payment made to the super fund.  For two weeks now.

And the two payments I processed yesterday - looks like the same thing is happening.

How can I get someone to look into this and help me?  And actually understand that the super payments are not being made to the super fund - regardless of what MYOB is saying.  

There is an issue that needs to be looked at.

Hi AWORKS, 

I can see why you're concerned, especially with earlier payments still not reaching the fund and no money leaving the bank account. At this point, the best next step is to get our support team to look into the payment status directly. Please reach out through My Account or connect with our live chat team through MOCA, our virtual assistant. 

Regards,
Genreve