Forum Discussion

Farhana's avatar
Farhana
Member
7 months ago

Unable to Send Payslips to Employees

I am experiencing an issue with sending payslips to my employees through MYOB. I have verified that all employee email addresses are correctly entered in their profiles, and there are no typos or extra spaces. However, when I attempt to email the payslips, they are not being sent.

This situation is quite frustrating, as everything appears to be set up correctly. I would greatly appreciate any assistance you can provide to help resolve this issue. It is important to me that all employees receive their payslips smoothly. Thank you in advance for your help.

4 Replies

  • Farhana's avatar
    Farhana
    Member
    7 months ago

    Hi Earl,

    Thanks for addressing the matter, I haven’t received any error messages or any emails. And also, I haven’t really experienced this error before; normally, bulk email for payslips works just fine. Only this time, this happened.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi Farhana,

    Thanks for checking that there are no typos, extra spaces, or email issues, really helpful! Are you getting any error messages when you try to send the payslips? And also, if you're sending them in bulk and some aren't going through, it might be because of a large image or logo in the payslip template. Sometimes, if the file is too big, the emails can time out. Try removing the image or making it smaller, and see if that helps.

    If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi Farhana,

    It's quite unusual. I'd recommend reaching out to our team so they can take a look at this for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • joncan's avatar
    joncan
    Cover User
    1 month ago

    Hi Farhana

    I am experiencing the same issue. Has anybody discovered a solution to the problem?

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