W1 Total salary, wages and other payments does not equal payroll Register or Payroll Activity summary total.

Hi TheRob, 

Thanks for posting. 

I'm sorry to hear about your experience. I understand how important the activity statement is for any business. There are a couple of customers that reported the same issue, the BAS portal seems to not include all payroll categories of the file in the report. Investigation into this issue is currently being done. In the meantime, we recommend manually entering the figures or doing a manual BAS reporting. 

We appreciate your patience in this matter. Let us know if you require any other assistance. We're happy to help. 

Cheers, 

Genreve

Thanks for letting me know. I'll leave this question open until it's fixed.

Hi TheRob, 

Thanks for the response. 

We could keep the thread open as preferred, no worries about it. 

In the meantime, feel free to create a new post in case you have any other concerns. 

Thanks, 

Genreve

Hi.  Has this issue been rectified.  My W1 is only showing 2 months not the 3 months for quarterly reporting.  Thanks, Tess

Hi TessMettro, 

Thanks for posting your concern, 

In my understanding, if your BAS frequency is set for quarterly the report should include values for all 3 months. Since this is auto-filled data, I'm assuming that you create your BAS report using the Online BAS. I would suggest opening the setting to see if all the values in W1 are included and clicking the Update from Ledger button. 

If this does not correct any of the values, please send me a private message containing screenshots and we'll investigate further. 

If you have any other concerns, feel free to post again in the forum. We're happy to help. 

Thanks,

Genreve

Hi, thanks for your comments. I'd love to send you a private message but can't figure out how to do it. 

As an overview, I have 3 sources of information. The Taxes total is correct on all 3 but the Wages Totals disagree:

1) The Payroll Activity Summary for the period 1/9/2023 to 30/9/2023 on my desktop version MYOB, gives a total of about $182k

2) the BAS reporting function on-line steps through the Setup, GST report, prior period adjustments and when I get to the Finalise report, the W1 total is also $182k

3) On the desktop version, which is where I usually process my BAS, I choose Accounts>Prepare BAS>Prepare Stattement>Select the Sep 30 Period End and there, the W1 Total is 119645

Usually, I overtype the W1 figure with the figure extracted from the report. What should I do to fix so it matches the other two reporting options?

Hi TheRob, 

Thanks for the response and the added details. 

I hope you are well. I have granted your email address the ability to send private messages here in the forum. Feel free to send the information to explain your concern. 

We look forward to assisting you. 

Thanks,

Genreve

Hi TheRob, 

I hope you are well today. I granted your email address the ability to send private messages in the forum last Wednesday, but I haven't received any private messages from you. 

If you still require our assistance, feel free to let us know. 

Thanks,

Genreve