Forum Discussion

BGCS's avatar
BGCS
Experienced User
3 years ago

Wrong Super Funds

Hi there

 

I am wondering if this is happening to anyone else, the past few months have been crazy. When I have been processing the superannuation it seems that in myob it is changing everyone's super fund. Then we get a direct credit into our bank account with the funds that have gone into the wrong super fund. This has become very time consuming have to double check everything before sending the funds off. If someone can help me with this major disaster that would be great.

 

BGCS

1 Reply

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi BGCS, 

     

    Thanks for your post. The software itself cannot change a superfund on it's own, however this problem is generally caused if a Superannuation fund on the employee card is changed incorrectly, which means that if a user has opened and edited the details of the Superannuation fund by clicking on the arrow on the left hand side in the employee card as shown, then all the employee's connected to the Fund Record would be changed to the new fund: 

     

    If a super fund has been updated from an employee’s card,

    1. Correct the fund back to the original details
    2. Ensure that all employees linked to that fund are showing the correct details
    3. Create a new superfund in the Superannuation Funds window from the Lists menu
    4. Select the newly created super fund on the relevant employee cards

     

    Do let us know if you have any further questions. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

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